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Delivery Options and Returns

Please look at our assembley service if you would like me to personally deliver your item.

All of our prices do include weekday delivery. Deliverys are flat packed , with comprehensive instructions, self assembly required . When you purchase a log store from us our courier will contact you by e-mail the day before delivery.

The customer are responsible for the item once it has been left at your address.If you have asked for the item to be left please be aware of this.

If you have no where to leave the log store during weekdays please request weekend delivery before purchase and i will quote which will need to be paid for by bank transfer or paypal.

Delivery dates our Monday to Friday between 8am and 6pm.

Free Delivery is to UK mainland excluding Scottish Highlands and all off shore islands.

Scotland northern/highlands delivery.

We can deliver to Northern Scotland and Scottish highlands but there is an extra charge.Delivery service is aproximately 2-3 WEEKS WHEN BUISY.

Surcharges

Small log store, standard log stores and single log stores £29.99

Single tall log stores and all standard height double log stores £29.99

Double tall log store and all xl log stores £39.99

If you reside in ireland or the highlands please purchase through the website and we will send a request for payment through paypal for the delivery surcharge.

Returns Policy

CONDITIONS OF SALE

We hope you are very happy with your purchase, if you have any problem with your purchase please contact us within 24 hours by email.You agree that by purchase we can only offer repair parts sent to you ,which you will need to do yourself.

If on delivery your item appears to have been damaged during transit please contact us straight away and send a photo with measurements and description and we will send out replacement parts straight away.I may require proof of a receipt from the delivery driver.

Refunds,If for whatever reason you are not happy with your purchase please contact us within 48hours,if accepted,return the item to us.The item must be fully wrapped with bubblewrap and strong cardboard.
When we have received your returned item providing it has been returned in a resaleable condition we will refund you for the purchase price only minus postage costs,refunds can take up to 5 days to process.

Sorry but we cannot accept  liabillity for loss or damage in the return post.We do not pay for return postage.Bespoke logstores will not be refunded under any circumstances.

Sizes are aproximate and so if you have a specific fitting requirements you must notify before purchase as this cannot be rectified after purchase.

We reserve the right to use simillar timber and a different design where timber is not available due to seasonal changes we will use the closest match available.

PAYMENTS

We accept payments by paypal, visa and most credit cards.Cash on delivery is also possible if you are local aprox 50 miles usually depending on the value of the store and if you want the store erecting.Payments for visa are simple just fill your details at purchase and click the paypal button you will then goto a page where you can select visa and card payments. We do not contact you unless there is a issue and you will usually receive contact by email or a call from the delivery company before delivery.Delivery can take upto 3 weeks when we are really buisy.

 

 

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